What do I do when App Factory or my agent does not work

Most problems are one of four: the agent is connected to another Apiway account, the agent's tools are switched off, the preview is asleep, or the plan does not include the action. The app's page names the problem and gives a task that fixes it.

Steps

1. Check the accountAsk your agent: “Are you connected to Apiway? Name the Apiway account and list my apps.” It must name the account that owns the app.
2. Check the toolsIn Claude: Settings → Connectors → apiway.ai → Tool permissions → “Always allow” for all three groups, then a new chat.
3. Wake the previewIf the page says The preview is asleep, press Wake up.
4. Fix an errorWhen something is broken, the app's page offers Fix with your agent: it copies a task for your agent, which finds the cause, fixes it and updates the preview. Fix it with Apiway gives the same task to Apiway's agent.
5. Look at the logPress ⋯ → Log.
6. Go backPress ⋯ → Versions and bring an older version back into the preview.

What the screen says and what it means

If it did not work

• The agent still does not see the app: Disconnect Apiway in the agent's connector settings, sign in to apiway.ai as the app's owner, connect again and start a new chat.
• A deleted app must come back: An app deleted by hand comes back only through support, within 6 months.
• Nothing above helps: Write to Apiway support and name the app's address.

Questions and answers