How to delete your data

Data from a connected Instagram or Facebook account

If you connected a Meta account (Facebook or Instagram) to Apiway, you may request deletion of the data associated with that connection by emailing info@apiway.ai. We also honor deletion requests received from Meta through our data deletion callback and will delete or anonymize the data associated with the app-scoped user ID (Privacy Policy, clause 9.3).

You can also remove the connection yourself in Apiway:

1. Instagram. Open the app “Comment → Instagram DM”, go to the tab “Connected accounts” and press “Disconnect” next to the account.
2. Facebook (lead forms). Open the app “Fb/TikTok Leads Transfer”, go to the tab “Connected Apps”, press “Disconnect” on the Facebook connection and confirm.

Disconnecting removes the connection. To have the data that was already received through it deleted as well, write to info@apiway.ai or delete your account as described below.

Delete your Apiway account

You can delete your account yourself (Privacy Policy, clause 9.1):

1. Sign in and open “Account”.
2. Press “Delete account”.
3. Type DELETE to confirm and press “Delete account permanently”. It cannot be undone.

The screen lists what is deleted: your apps and the sites published from them; files, generated images and videos; workspace data, members and connected services.

Ask us by email

You can make any request about your personal data, including deletion, by writing to info@apiway.ai with the subject line “Data-protection request”. We may need to verify your identity before acting on a request, usually by asking you to confirm from the email address on your account. We answer within one month (GDPR) or forty-five (45) days (U.S. state laws), which we may extend where the law permits (Privacy Policy, clause 9.5).

If your data reached Apiway because a customer of Apiway uses the Service (for example you commented on someone’s Instagram post or sent a lead form), that customer controls the data and you should contact them. If you contact us, we will forward your request to the customer and help it respond (Privacy Policy, clause 9.6).

What is deleted and when

From the retention section of the Privacy Policy (section 7):

• Account data, workspace membership and settings are kept until you delete your account, then deleted, except the records the law requires us to keep.
• Deleted data can survive in encrypted database backups for up to fourteen (14) days, after which the backups are overwritten.
• Lead data received from ad forms, and the delivery log, are kept while the customer’s account exists; they are deleted with the account, or earlier when the customer asks us to delete them.
• The Instagram direct-message log of automations and the DM assistant is kept for 30 days.
• Billing records (invoices, payments, tax data) are kept for up to 7 years after the transaction.
• We may keep data longer where the law requires it, or for as long as needed to establish, exercise or defend a legal claim, and only for that purpose.