Microsoft Dynamics CRM Overview
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft focused on enhancing the customer relationship for any organization. Out of the box, the product focuses mainly on Sales, Marketing, and Customer Service sectors, though Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. In recent years, it has also grown as an Analytics platform driven by CRM.
Dynamics 365 apps and features
The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.
Companies can choose from the following Microsoft Dynamics 365 applications and features:
Customer Insights - combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.
Customer Service - omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.
Field Service - scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools.
Finance and Operations - financial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for supply chain management.
Marketing - connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools.
Project Service Automation - project planning, resource scheduling, time and expense management, and service analytics.
Retail - unified commerce tools, store and employee management, merchandise management and operational insights.
Sales - provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.
Talent - human resources cloud services is connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.

Benefits of Dynamics 365
By combining Dynamics 365 CRM and ERP with Microsoft's productivity applications, users get a connected view of data intelligence on customer records, transactions, behaviors and preferences, along with information about orders, inventory and shipping, and in addition to predictive insight tools for decision-makers.
The biggest benefit of Dynamics 365 is tight integration with other Microsoft business applications. For companies that rely heavily on Office 365 and Outlook, or that run operations on Azure, Dynamics 365 provides more beneficial integration with sister products than most CRM systems, which rely on third-party plug-ins. Microsoft is also growing its stable of third-party applications to pair with Dynamics 365 through the AppSource store.
Additional Dynamics 365 benefits include a common UI throughout Microsoft's suite of business applications, enabling easier training and improved efficiency.
Microsoft
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1975
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Microsoft Dynamics CRM Support
Microsoft
Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
1975
Redmond, WA
Top 10 Microsoft Dynamics CRM Alternatives & competitors
Looking for alternatives to Microsoft Dynamics CRM?
We recommend to view similar apps to find a solution. While doing this you should pay attention the similarities and differences in price, general features, certain product capabilities, as well as the number of integrations and customer support. Certainly, visual presentation also can change your choice.
We’ve made a list of top competitors that are very similar in price and features to Microsoft Dynamics CRM. The list is based on popularity reviews, so if Microsoft Dynamics CRM doesn’t suit you in any way, here you can easily find the best solution for you. Pay attention to real reviews to see how Microsoft Dynamics CRM compares to other similar apps and find the best app for your organization.

E2 Shop System
Try for FreeWe help shops and manufacturers of all kinds and sizes work smarter for improved efficiencies, greater flexibility and bigger profits.
Zoho One CRM
Try for FreeZoho One CRM is an integrated, smart, customizable business software designed to escalate your business way faster than before. Zoho One CRM is the ideal tool for operating your small business.
Streak
Try for FreeStreak CRM has gathered more than 750K+ happy customers. Small businesses use this platform primarily for their hiring purposes. In 2018 Steak platform was recognized by Google as their Top Technology partner of the year.
Capsule CRM
Try for FreeCapsule CRM is an online Customer Relationship CRM that is very simple to use. Capsule CRM is the ideal choice for small and medium-sized businesses. Capsule CRM helps you develop strong customer relationships, make more sales, and get a clear picture of your business so that you can make more informed decisions.
Close
Try for FreeClose focuses on taking your sales to another level, with its smart email conversation history tracking keep your team updated. Get a robust view of your leads, communication, pipelines and measure the performance of your sales team.
Qymatix
Try for FreeQymatix is an AI startup helping B2B companies transform sales data into insights that support profitable growth. The artificial intelligence-based Qymatix Predictive Sales Software provides analytics for cross-selling, churn risk and pricing in traditional and digital channels.
SalezShark
Try for FreeSalezShark CRM software works perfectly in helping start-ups when it comes to streamlining the collection, evaluation, and distribution of databases in a sales pipeline. It is designed in a manner that has the potential to cut down the manual and repetitive tasks that help sales and marketing professionals to boost their efficiency and productivity.
Oracle Sales
Try for FreeOracle Sales Cloud offers an array of capabilities built to meet the essential needs of sales organizations. Easy-to-use productivity tools empowers sales with the information and guidance they need to close more deals quickly; “always-on” access even when on the go increases sales teams’ effectiveness and “right-time” insights engenders sales performance.
RUNO
Try for FreeRUNO is a Modern Mobile CRM with a complete Calling Solution for your outbound and tele-sales team. With this mobile based business CRM (Telecalling + Sales), your team can be more efficient on the move. No need for laptops/Desktops. Just a power packed mobile app! From Business calls, to emails, to meetings; every interaction and every prospect is tracked till closure
OPAL CRM
Try for FreeOPAL CRM is a unique CRM Software to track and Manage Leads offline and online in a single window. It allows auto segmentation of leads, High performing CRM software for Enterprise and Small businesses. It is easy to use and fits in all budgets. It is used to streamline the everyday process of tracking the leads and Extendable Enterprise needs.
Sendible
Try for FreeSendible is an all-in-one social media management tool. The SaaS platform simplifies the process of planning and executing multi-platform social media marketing campaigns.
This list gives you an ability to compare all the best alternatives to Microsoft Dynamics CRM and make an informed decision. As the appropriate tool combination that meets your organization needs ensure that your business processes will reach the maximum effectiveness and increase revenue along with saving time and labor. Choose a suitable program stack and Apiway integrations will help you to make it all work cooperatively for the benefit of your company.
All Microsoft Dynamics CRM alternativesMicrosoft Dynamics CRM integrations
Apiway allows you to integrate Microsoft Dynamics CRM with thousands of the most popular tools. You can automate your workflow and have more time for main things—no code required.
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