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Microsoft Dynamics CRM

Recommended
Overview
Alternatives
Integrations

Microsoft Dynamics CRM Overview

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft focused on enhancing the customer relationship for any organization. Out of the box, the product focuses mainly on Sales, Marketing, and Customer Service sectors, though Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. In recent years, it has also grown as an Analytics platform driven by CRM.

Dynamics 365 apps and features

The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.

Companies can choose from the following Microsoft Dynamics 365 applications and features:

Customer Insights - combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.

Customer Service - omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.

Field Service - scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools.

Finance and Operations - financial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for supply chain management.

Marketing - connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools.

Project Service Automation - project planning, resource scheduling, time and expense management, and service analytics.

Retail - unified commerce tools, store and employee management, merchandise management and operational insights.

Sales - provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.

Talent - human resources cloud services is connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.

Microsoft Dynamics CRM1.png

Benefits of Dynamics 365

By combining Dynamics 365 CRM and ERP with Microsoft's productivity applications, users get a connected view of data intelligence on customer records, transactions, behaviors and preferences, along with information about orders, inventory and shipping, and in addition to predictive insight tools for decision-makers.

The biggest benefit of Dynamics 365 is tight integration with other Microsoft business applications. For companies that rely heavily on Office 365 and Outlook, or that run operations on Azure, Dynamics 365 provides more beneficial integration with sister products than most CRM systems, which rely on third-party plug-ins. Microsoft is also growing its stable of third-party applications to pair with Dynamics 365 through the AppSource store.

Additional Dynamics 365 benefits include a common UI throughout Microsoft's suite of business applications, enabling easier training and improved efficiency.

Vendor

Microsoft

Languages

Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Year Founded

1975

HQ Location

Redmond, WA

Social networks

Microsoft Dynamics CRM Support

Vendor

Microsoft

Languages

Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Year Founded

1975

HQ Location

Redmond, WA

Social networks

Top 10 Microsoft Dynamics CRM Alternatives & competitors

Looking for alternatives to Microsoft Dynamics CRM?

We recommend to view similar apps to find a solution. While doing this you should pay attention the similarities and differences in price, general features, certain product capabilities, as well as the number of integrations and customer support. Certainly, visual presentation also can change your choice.

We’ve made a list of top competitors that are very similar in price and features to Microsoft Dynamics CRM. The list is based on popularity reviews, so if Microsoft Dynamics CRM doesn’t suit you in any way, here you can easily find the best solution for you. Pay attention to real reviews to see how Microsoft Dynamics CRM compares to other similar apps and find the best app for your organization.

E2 Shop System

E2 Shop System

Try for Free

We help shops and manufacturers of all kinds and sizes work smarter for improved efficiencies, greater flexibility and bigger profits.

Efficy CRM

Efficy CRM

Try for Free

Efficy CRM adapts to your needs and not the other way around. Efficy CRM enables you to grow and develop your business activity in a very structured way.

Nutshell

Nutshell

Try for Free

Nutshell is a sneaky powerful cloud-based CRM and sales automation tool for small businesses. The Nutshell platform offers sales process and collaboration tools, email sync with Gmail and Outlook, fully customizable reporting, and a flexible UI that can fit nearly any sales model.

ConvergeHub

ConvergeHub

Try for Free

ConvergeHub is a unified CRM that handles customer data for sales marketing support and building easier automation. This tool is ideal for your small business and can cover a lot of your business processes. ConvergeHubCRM has a complete list of important features. ConvegeHubCRM is a powerful enterprise-grade CRM with the simplicity of small business software.

1CRM

OneCRM Software, powerful and affordable online Customer Relationship & Project Management (OneCRM) Software aimed at deriving better business insights, understand market demands, innovate product/service, meet business deadlines, stay compliant, take steps forward to deliver extra services.

Wealthbox

Wealthbox

Try for Free

Wealthbox is a web-and-mobile CRM application for financial professionals. Integrated with leading broker-dealers and wealth-tech partners, Wealthbox is known for its modern product design that results in a powerful yet simple user-experience for RIA firms of all sizes.

InSyncTelco CRM

InSyncTelco CRM

Try for Free

InSyncTelco is the Best CRM for Small Business that has all the basic capabilities that small businesses need in CRM software, but is also highly ascendible as your business grows up. Moreover, InSyncTelco is one of the most affordable CRM solutions available; there's a free version to help you get started, and paid plans to start at a small part of the price of comparable CRM software.

FinCRM

FinCRM

Try for Free

FinCRM holds expertise in providing Customer Relationship Management (CRM) Software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with the integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

Malinko CRM

Malinko CRM

Try for Free

With Malinko CRM software it is possible to organize today’s plan for tomorrow. The CRM is customer-centric and allows you to hold your customer database, like data, dropdowns, notes, etc. The tool is ideal for powerful reporting, maintaining custom reports, employee reports, and contact-based reports.

Nimble

Nimble

Try for Free

Nimble can significantly simplify your operations across social media by allowing you to get aggregated posts from top social media networks like Facebook, LinkedIn, and Twitter. This CRM software is ideal for tracking the level of human interaction with your brand.

Telagus

Telagus

Try for Free

Telagus is a business and marketing automation software developed by Telsa Media. You can manage all of your customer data, campaigns, projects and much more. Telagus includes many features and tools which can enhance your business and help you gain more leads. From email marketing and campaigns to form builders and live chats, Telagus can help organise your activity to help reach your business goals.

This list gives you an ability to compare all the best alternatives to Microsoft Dynamics CRM and make an informed decision. As the appropriate tool combination that meets your organization needs ensure that your business processes will reach the maximum effectiveness and increase revenue along with saving time and labor. Choose a suitable program stack and Apiway integrations will help you to make it all work cooperatively for the benefit of your company.

All Microsoft Dynamics CRM alternatives

Microsoft Dynamics CRM integrations

Apiway allows you to integrate Microsoft Dynamics CRM with thousands of the most popular tools. You can automate your workflow and have more time for main things—no code required.

Microsoft Dynamics CRM