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Microsoft Dynamics CRM

Recommended
Overview
Alternatives
Integrations

Microsoft Dynamics CRM Overview

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft focused on enhancing the customer relationship for any organization. Out of the box, the product focuses mainly on Sales, Marketing, and Customer Service sectors, though Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. In recent years, it has also grown as an Analytics platform driven by CRM.

Dynamics 365 apps and features

The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.

Companies can choose from the following Microsoft Dynamics 365 applications and features:

Customer Insights - combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.

Customer Service - omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.

Field Service - scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools.

Finance and Operations - financial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for supply chain management.

Marketing - connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools.

Project Service Automation - project planning, resource scheduling, time and expense management, and service analytics.

Retail - unified commerce tools, store and employee management, merchandise management and operational insights.

Sales - provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.

Talent - human resources cloud services is connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.

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Benefits of Dynamics 365

By combining Dynamics 365 CRM and ERP with Microsoft's productivity applications, users get a connected view of data intelligence on customer records, transactions, behaviors and preferences, along with information about orders, inventory and shipping, and in addition to predictive insight tools for decision-makers.

The biggest benefit of Dynamics 365 is tight integration with other Microsoft business applications. For companies that rely heavily on Office 365 and Outlook, or that run operations on Azure, Dynamics 365 provides more beneficial integration with sister products than most CRM systems, which rely on third-party plug-ins. Microsoft is also growing its stable of third-party applications to pair with Dynamics 365 through the AppSource store.

Additional Dynamics 365 benefits include a common UI throughout Microsoft's suite of business applications, enabling easier training and improved efficiency.

Vendor

Microsoft

Languages

Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Year Founded

1975

HQ Location

Redmond, WA

Social networks

Microsoft Dynamics CRM Support

Vendor

Microsoft

Languages

Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Year Founded

1975

HQ Location

Redmond, WA

Social networks

Top 10 Microsoft Dynamics CRM Alternatives & competitors

Looking for alternatives to Microsoft Dynamics CRM?

We recommend to view similar apps to find a solution. While doing this you should pay attention the similarities and differences in price, general features, certain product capabilities, as well as the number of integrations and customer support. Certainly, visual presentation also can change your choice.

We’ve made a list of top competitors that are very similar in price and features to Microsoft Dynamics CRM. The list is based on popularity reviews, so if Microsoft Dynamics CRM doesn’t suit you in any way, here you can easily find the best solution for you. Pay attention to real reviews to see how Microsoft Dynamics CRM compares to other similar apps and find the best app for your organization.

E2 Shop System

E2 Shop System

Try for Free

We help shops and manufacturers of all kinds and sizes work smarter for improved efficiencies, greater flexibility and bigger profits.

OPAL CRM

OPAL CRM

Try for Free

OPAL CRM is a unique CRM Software to track and Manage Leads offline and online in a single window. It allows auto segmentation of leads, High performing CRM software for Enterprise and Small businesses. It is easy to use and fits in all budgets. It is used to streamline the everyday process of tracking the leads and Extendable Enterprise needs.

DonorPerfect Fundraising

DonorPerfect Fundraising

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DonorPerfect is a fundraising solution suitable for all nonprofits. It helps users manage donations, contacts, receipting, reporting, email and fundraising initiatives from a single system.

Practifi

Practifi

Try for Free

Practifi is the business management platform powering growing financial advice firms around the world. We’re more than your average CRM. Unlock new insights, manage your pipeline, automate operations, monitor compliance and build deep client relationships, effortlessly.

Top Producer

Top Producer

Try for Free

Top Producer has been one of the most widely used real estate CRMs for a long time, with tens of thousands of agents, coaches, and brokerages leaning on it for their own business. Top Producer features drip campaigns, marketing materials, and, most notably, the Market Snapshot feature that helps keep homeowners engaged long after the transaction.

SalesCRM

SalesCRM

Try for Free

SalesCRM is the best CRM for Startups. SalesCRM is a sales CRM software specifically designed for meeting the needs of small businesses. This CRM software is a highly recommended CRM for startups, growing agencies, and is ideally suited for generating detailed reports and allowing better project supervision and management.

Zoho CRM

Zoho CRM

Try for Free

Zoho CRM is the name of an on-demand, SaaS-based customer relationship management (CRM) software solution designed to manage sales, marketing, contacts, customer support and other business functions.

FinCRM

FinCRM

Try for Free

FinCRM holds expertise in providing Customer Relationship Management (CRM) Software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with the integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

Nimble

Nimble

Try for Free

Nimble can significantly simplify your operations across social media by allowing you to get aggregated posts from top social media networks like Facebook, LinkedIn, and Twitter. This CRM software is ideal for tracking the level of human interaction with your brand.

LionDesk

LionDesk

Try for Free

LionDesk is a cloud-based customer relationship management solution (CRM) designed for real estate professionals. Key features include contact management, lead distribution, video email and texting, task management and property management.

Nutshell

Nutshell

Try for Free

Nutshell is a sneaky powerful cloud-based CRM and sales automation tool for small businesses. The Nutshell platform offers sales process and collaboration tools, email sync with Gmail and Outlook, fully customizable reporting, and a flexible UI that can fit nearly any sales model.

This list gives you an ability to compare all the best alternatives to Microsoft Dynamics CRM and make an informed decision. As the appropriate tool combination that meets your organization needs ensure that your business processes will reach the maximum effectiveness and increase revenue along with saving time and labor. Choose a suitable program stack and Apiway integrations will help you to make it all work cooperatively for the benefit of your company.

All Microsoft Dynamics CRM alternatives

Microsoft Dynamics CRM integrations

Apiway allows you to integrate Microsoft Dynamics CRM with thousands of the most popular tools. You can automate your workflow and have more time for main things—no code required.

Microsoft Dynamics CRM