What is LabiDesk?
LabiDesk - Customer Support Software to Assist, Engage and Sell.
How do you position yourself against your competitors?
LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.
- Customizable HelpCenter with Articles & FAQ for Self Service;
- HelpWidget with automatic replies, to reduce number of incoming requests;
- Shared Email Inbox/ Ticketing System to properly and in timely manner work on the customer issues;
- Canned Responses/ Macros for your Agents;
- SLA,Department and Agents Roles and Routing.