How-to · Withdrawals
Apiway's creator marketplace pays earnings into a separate balance from your generation credits — that balance is payout-only and exists to be withdrawn to fiat (PayPal by default, Wise / bank transfer on request). The withdraw flow is a single button on the Earnings tab that emails the Apiway team; the team reaches back out by email within 1–2 business days to collect your PayPal or Wise details and run the payout. This guide walks through the button, the alternative direct-email route, what info to send, and what to expect on timing and taxes.
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From the sidebar, open Creators. Click the Earnings tab (next to Profile and Sets). The page shows your withdrawable balance, total credits earned all-time, earnings broken down by listing, and a recent earnings ledger. The numbers refresh automatically when you open the tab.
The big number at the top is your withdrawable balance — credits currently available to withdraw. This can be lower than total earned because past withdrawals already drew it down. Apiway's USD-equivalent shows next to the credit number. There is no hard-coded minimum in the product today; very small balances may be batched at operations' discretion.
On the Earnings tab, click Withdraw money. A confirmation modal asks "Send withdraw request?" and explains that the team will contact you by email. Click Continue; the request is sent and the page shows a confirmation notice.
Behind the button, Apiway sends an automated email to the team's inbox ([email protected]) containing your user ID, account email, account name, current marketplace balance, and timestamp. The team responds from [email protected] within 1–2 business days asking for your PayPal email (or Wise / bank details if you prefer). Reply with the requested info and the payout runs.
PayPal is the default. Wise or another bank-transfer rail can be arranged on request. Reply with the details the team asks for and your preferred currency; balances are tracked in credits at $0.01 USD each, and the team will confirm which currency and rail it can support. Crypto payouts are not supported.
The team typically replies within 1–2 business days and processes an agreed payout rail within about 3–5 business days, depending on verification and method. Follow the email thread for confirmation; the balance updates after the payout is recorded, not necessarily in real time during the support flow.
If the in-app button isn't working for any reason, or you want to flag a non-standard situation (e.g., switching from PayPal to Wise mid-cycle, requesting a partial withdrawal, asking about reconciliation), you can email [email protected] directly. Include: your account email (the one you signed up with on Apiway), the amount or 'full balance' you want to withdraw, your preferred rail (PayPal email, Wise details, or IBAN), and your preferred currency. Same SLA — 1–2 business days to first response.
Manual, support-led flow. Clicking Withdraw Request emits an automated email to the Apiway team ([email protected]) with your user ID, email, account name, current balance, and timestamp. The team responds within 1–2 business days asking for payout details (PayPal email or Wise). Once you reply, the team runs the transfer manually. End-to-end timing: typically 3–5 business days from request to money in your account.
PayPal is the default. Wise or another bank-transfer rail may be arranged on request. Balances use credits at $0.01 USD each; specify your preferred rail and currency, and the team will confirm what it can support. Crypto payouts are not supported.
No hard minimum is enforced in the product today. Very small balances may be batched at operations' discretion, and the payout provider may charge its own fee. Ask the team in the email thread if you need confirmation for a small balance.
By design — marketplace balance and plan-based generation credits are intentionally separate balances. Marketplace credits exist to be withdrawn to fiat (creators want cash, not in-platform spend); generation credits exist to be spent on AI generation (buyers' plan budget). Mixing them would muddy the licensing and tax model. If you want to use Apiway as a buyer too, top up generation credits via your plan; your marketplace balance keeps accruing on the side and stays withdrawable.
Apiway does not withhold taxes. You are responsible for reporting earnings under your local rules, and the team may request tax or invoicing details for larger payouts. Ask [email protected] which records are available and consult a qualified local adviser; Apiway does not provide tax advice.
The Earnings page may show a reconciliation notice while ledger totals are being rebuilt. Do not rely on an obviously mismatched number: refresh later, and if it persists, email [email protected] with a screenshot so the team can verify the payout balance before sending money.
Yes — totally fine. The button is a convenience that auto-emails the team with your account info pre-filled; emailing directly works the same. Include in your email: account email (the one you signed up with on Apiway), the amount or 'full balance' you want, preferred rail (PayPal email, Wise details, or IBAN), and preferred currency. Response SLA is the same: 1–2 business days.
Not today. The official supported flow is the manual request from Creators → Earnings, Instagram DM after account linking, or email to [email protected]. Do not plan around an unannounced automatic payout date or provider.
