I want to know how to do this. There are quite a few formulas for this...but none of that works perfect. Ps: I know that there is a business hours age field which can be enabled by Salesforce..but it's only available on reports and can't even be used for filtering. My use case is ...I want to notify the team lead if a case is aged 2 business days and hasn't been responded. A step by step process would be advantageous. Thanks in advance.
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