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JMeter to test a Salesforce application

We are using JMeter to test a Salesforce application.The login takes 35 secs from JMeter for single user,however from UI it takes maybe 15secs. Showing this value to the client would raise questions. How to clarify the response time. There are multiple requests in one transaction, the UI runs these requests in parallel and JMeter runs these sequentially and adds the response times of all sub-request .Could that be the reason for high response times only from JMeter.? IF so then JMeter has an issue and not reliable !? Please help on this issue. Thanks in advance

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ActiveCampaign is a marketing and sales automation platform that helps growing businesses meaningfully connect and engage with their customers. Its SaaS platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized messages.

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