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Twilio CTI Plug-in with Servicenow

Hey everyone have a question. I have an issue with our Twilio CTI Plug-in with Servicenow putting our agents in offline mode after 15min while they are on a call(most calls are not that long but we do have tech support agents that do have long calls). Has anyone experienced this? Also what was the solution?

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ActiveCampaign is a marketing and sales automation platform that helps growing businesses meaningfully connect and engage with their customers. Its SaaS platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized messages.

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