The Discord Community Team is on a mission to build the world's greatest community of communities. We're expanding in scope and reach, so we're building our team to reach new magical heights. We're lookin' for someone to help us provide outstanding support to members of our community programs, and build scalable, sustainable, and efficient processes. You will sit within the Community team and report to the Senior Manager, Community.
Hello there! We're a friendly team of 8 who are deeply passionate about creating community. Whether that’s engaging with our own Discord community through our programs, or supporting others who are creating their place on Discord, we’re driven by the vision of an inclusive world where no one feels like an outsider.
As our Community CX Specialist, you'll manage the Community Programs ticketing queues. This includes responding to questions regarding the Partner Program, Verified Server Program, and general Community Program-based inquiries. Beyond answering questions, you'll provide resources, educate the community, and help troubleshoot one-on-one with Discord users across the world.
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
In a world of polarization, social curation, and loneliness, Discord is working toward an inclusive world where no one feels like an outsider. We believe in the value of genuine human connection, which can so easily be lost online. So we’re building a space where everyone can find belonging from the inside out. If this strikes a chord with you, come build belonging with us!
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