Product Content Designer

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero’s Product Content Designers use words to design intuitive product experiences.

By combining content design, UX writing, and problem solving skills, they transform complex processes and information into simple, user-focused flows and interactions.

Our content designers work closely with product designers, focusing on the experience for customers who are logged in to Xero's online software (rather than the website, or marketing content).

What you'll do:

• Join a small but growing team of motivated and supportive content designers, who are part of the broader Product Design team
• Apply your knowledge of content design and UX writing best practices to create copy that is clear, scannable, accessible, and appropriate in voice and tone
• Structure and order information to deliver the most useful content – and just enough – at each point in a user’s journey
• Collaborate with product designers – sometimes co-designing experiences as part of a project team, and sometimes sharing knowledge and coaching designers in UX writing
• Contribute to initiatives to evolve the practice of content design at Xero
• Develop relationships with cross-functional partners, and build awareness of the value and impact of content design
• Contribute to our content guidelines and design system
• Help plan and participate in user research, and translate insights into content design solutions

What you'll bring:

• Ideally, you have experience working as a content designer, UX writer, or content strategist in a design team. Alternatively, you have experience creating user-focused digital content and working with designers, plus knowledge of UX design principles.
• Excellent UX writing and content design skills – you’re able to structure information to create intuitive experiences, and communicate complex ideas in simple language
• A positive and proactive approach to influencing stakeholders and advocating for content design
• Expertise in communicating your decisions and ideas to a variety of people in effective ways
• A collaborative and inclusive approach, with the ability to also lead initiatives autonomously

To be considered for this role, you’ll need to include a folio of your work with your application.

Please send or point us to examples that show your ability to write content for a user interface (like an app, an online software product or a website).

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

Please include a cover letter in your application, telling us why you’re a great fit for this position.

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