To be efficient, all the components of the IT department should work altogether. It’s especially crucial for those businesses which greatly rely on IT in their workflow. IT Service Management (ITSM) Software includes besides the IT devices themselves, the networks, applications and services that make them work as a complete system. At the center of many ITSM platforms there’s core ticket management application, but it may contain other features like IT assessment management that tracks physical hardware, settings management, and service catalog management. There also can be tools for configuring networks and network access and applications for licence management.
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