In today’s business competitive environment, it is crucial to provide immediate and high-quality customer service, as a positive usage experience is the shortest way to attracting new customers and saving existing ones. An Issue Tracking Software offers easy ticket management for incoming service requests. This includes collecting requests and complaints from multiple sources such as forms, phone calls and emails, dividing them by categories and distributing them to the responsible people, so they can be solved fast and efficiently. Most often this software also includes a dashboard and a knowledge base that helps to easily find customer data and refer to it during conversation.
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