Customer Satisfaction is a substantial parameter for success in any business, because happy customers are more likely to become loyal and more probably share their positive experience of interaction with your company to acquaintances and improve the company's reputation and increase revenue. Collecting this data manually is difficult, but Customer Satisfaction Software can help to automate managing feedback. It gets and analyzes feedback from several sources, giving you the whole picture of customers preferences, as well as determines customers who have the higher risk of churn or complaint. It also provides tools for making surveys and reporting about their results.
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