To make sure that each member of your staff has effective phone communication with prospects and customers, you need to control the quality of calls. And the best way to do it is to use Call Recording Software. It makes digital audio recordings of telephone communication over a Voice over IP or public switched telephone network and after that stores the recording so it can be played again and properly analyzed. This tool can be implemented in many different ways, so before making a decision, think about the number of calls you need to record and the ways in which you want to start call recording, because some companies need employee-initiated call recording, others require permanent.
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