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A form for people to enter their personal information

Hello! Something so strange is happening to me! I have a form for people to enter their personal information but I don't want to upgrade my Webflow account just to let people upload their image profile so I left a link field to paste an image link. On my CMS collection list field, I have added an upload file (visible just for me) where I can just get save the image they shared with me and upload their avatar manually myself. Here's the thing, sometimes Webflow DO IT for me automatically and sometimes not. Any reason why?

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